2004 Feedback Software Research Software 
Product Talk
DECEMBER 18, 2024
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004.
BrainMates
MARCH 24, 2025
The Biggest Bet of My Career In 2004, I left a stable product role at a subscription TV company to start Brainmates. So, for my next client I signed a TV channel on the same Subscription TV platform. Yet, Harvard Business research suggests that only 1015% of people are truly self-aware. Seek feedback and apply it.
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Intercom, Inc.
MARCH 27, 2018
2018 is shaping up to be a massive year for the Intercom platform. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. This funding will go straight into building great new software at a pace you’ve yet to see from us.
Intercom, Inc.
FEBRUARY 24, 2020
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. Prior to Intercom, Hostinger tested a number of different support tools. Try 1 new customer every 5 seconds. The challenge.
The Product Coalition
SEPTEMBER 14, 2020
Many organizations erroneously define their products by taking a technology perspective. They consider the product’s underlying technologies, components, and tools and call a logical grouping of them a “product.” Alan Cooper’s prescient book, The Inmates are Running the Asylum , was a wake-up call back in 2004.
Product Innovation Educators
FEBRUARY 22, 2021
Amazon operates at a scale that often can’t be supported by any commercial solutions, so they have to create solutions themselves. At these meetings, a leader of the customer service group brought forward a customer problem that Amazon didn’t have a good solution for. Frugality—constraints breed innovation.
The Product Coalition
MAY 27, 2020
“ Christiaan : A friend of mine started a software company. He sold solutions, I developed them. It resonated strongly with my beliefs about personal autonomy and all my prior training as a psychologist.” “ Barry : Failed software development projects. I was responsible for managing software development projects.
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