Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. In 2004 Lego’s new CEO Jorgen Vig Knudstorp stated that customers would have a say in all new Lego designs going forward. User experience issues. Positioning issues.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

freshtrax

APRIL 18, 2023

This kind of rapid technological change is called the leapfrog phenomenon, and the elderly people in Africa desperately learned how to use digital products because they had no other way to send messages to people than to learn how to use them. So, in Africa, elderly people can also use smartphones. What are your current goals as a designer?

Research Software 98

Research Software UX Banking Customer Experience 98

Product Talk

FEBRUARY 8, 2017

The Rise of User Experience Design [8:47]. By 2004, Microsoft was already announcing that they didn’t want to support it anymore, and by 2006 they ended support for it. The rise of user experience design and design thinking, encouraged us to ask, “Can customers use our products and services?”

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. From our research, users seldom feel passionately — either positively or negatively — about the podcast app they’re using. A social audio app could also have direct network effects, where the experience becomes better with more users/friends.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93