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CX pioneer Jeanne Bliss on building customer-centric businesses

Intercom, Inc.

Jeanne is one of the leading voices on customer-centric leadership. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. One-company accountability, leadership, and culture. The lesson? Ditch the reactive approach.

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10-30-50 Product Management—Shreyas Doshi, Product Lead at Stripe

PMLesson's Ace the PM Interview

In this Path to PM post, we discuss switching product management careers and Shreyas's 10-30-50 product management framework to becoming a successful product lead. in 2006 as my first PM job. Shreyas Doshi is a product lead at Stripe. Tell us about how you first broke into product management. I later joined Yahoo!

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Run Less Software

Intercom, Inc.

Frameworks like Ruby on Rails, Node, Angular, Ember, React etc. Since 2006 the era of “Everything as a service” has advanced quickly. The arrival of cloud computing, IaaS, PaaS etc. are making it easier and faster for software developers to develop complex software applications atop this infrastructure. Cloud computing is dominant.

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Agile Movers & Shakers (1): Viktor Cessan

The Product Coalition

Viktor runs training and workshops on a wide variety of topics such as agile team dynamics, product ownership, leadership, and management. I had no prior knowledge of agile back then (in 2006). He specializes in working with executive teams to help implement company-wide agile transformation. It’s not so much about being agile.

Agile 60
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The 5 Pillars Of Good Design Leadership

UX Studio: Product Management

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? Leadership as a topic is an extensive and broad area of science, and many other aspects are essential, such as intrapersonal communication or managing resources, just to mention a few. Listen first. Find purpose.

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Eye of the Storm, Part II: the Genetics of Successful Scrumming

Pragmatic Marketing

Scrum, an Agile process framework, is one of the most highly-regarded ways of managing development projects faster, with better outcomes. The role is so pivotal to the success of the framework, it warrants further scrutiny. Scrum – the DNA. Those numbers need to be there. The Scrum Master molecule.