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CX pioneer Jeanne Bliss on building customer-centric businesses

Intercom, Inc.

Jeanne is one of the leading voices on customer-centric leadership. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. One-company accountability, leadership, and culture. The lesson? Ditch the reactive approach.

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Run Less Software

Intercom, Inc.

We are all in a battle, multiple battles in fact, with a lot at stake: whether it’s the fate of the company we work for or for the product that we build. Frameworks like Ruby on Rails, Node, Angular, Ember, React etc. The third group are the talented product builders all around us. The same is true in software. The talent.

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Agile Movers & Shakers (1): Viktor Cessan

The Product Coalition

Viktor runs training and workshops on a wide variety of topics such as agile team dynamics, product ownership, leadership, and management. Viktor holds a diploma in professional coaching (ICF), is a Certified Scrum Professional (CSP), Certified Scrum Master (CSM), and Certified Scrum Product Owner (CSPO). Well, then: ??

Agile 60
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The 5 Pillars Of Good Design Leadership

UX Studio: Product Management

What does leadership entail in the context of design? What does a lead product designer have to concentrate on in order to be a good design leader? How does an organization benefit from strong design leadership? Sadly, delivering great design doesn’t automatically translate into successful products. Listen first.

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Eye of the Storm, Part II: the Genetics of Successful Scrumming

Pragmatic Marketing

In May 2008, I authored an article that discussed the day-to-day challenges facing the Product Manager in the Agile world. In that article, I remarked that the debate surrounding the role of the Scrum Master and Product Owner was worthy of a paper all of their own. The Product Owner. Scrum – the DNA.