Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Prospective customers have to be educated. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Investors might not get it.

Outbound 112

Outbound Customer Experience Education Airlines 112

Andrew Chen

MARCH 18, 2019

And their motivations — in particular, to spend time with friends, to date, to be able to earn more, to find better work over their careers, to take care of their pets, etc., also stay constant over time. and try to make sure that it’s sticky now and will remain so over time. What new technology does it exploit?

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

And their motivations — in particular, to spend time with friends, to date, to be able to earn more, to find better work over their careers, to take care of their pets, etc., also stay constant over time. and try to make sure that it’s sticky now and will remain so over time. What new technology does it exploit?

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40