Intercom, Inc.
APRIL 18, 2019
In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Prospective customers have to be educated. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Investors might not get it.
Andrew Chen
JUNE 26, 2017
One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. Ten years ago, we used to look at total registered users. Outbound used to be painstaking and manual.
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Andrew Chen
MARCH 18, 2019
And their motivations — in particular, to spend time with friends, to date, to be able to earn more, to find better work over their careers, to take care of their pets, etc., also stay constant over time. and try to make sure that it’s sticky now and will remain so over time. What new technology does it exploit?
Brian Balfour
JULY 12, 2017
For virality to be a high ceiling channel, a product at a minimum needs Quick Time To Value. Value prop of the product needs to be applicable to large percentage of a user's network (branching factor). To have product channel fit with paid marketing: Quick Time To Value - Users have less patience to find value when coming from an ad.
Andrew Chen
MARCH 18, 2019
And their motivations — in particular, to spend time with friends, to date, to be able to earn more, to find better work over their careers, to take care of their pets, etc., also stay constant over time. and try to make sure that it’s sticky now and will remain so over time. What new technology does it exploit?
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