Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Prospective customers have to be educated. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Why do most startups fail?

Outbound 112

Outbound Customer Experience Education Airlines 112

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. The end of the cycle. For example, following the core internet boom of the late 90s (Google, Yahoo!,

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. also stay constant over time. . also stay constant over time.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. also stay constant over time. . also stay constant over time.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40