Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday. So too has Gainsight’s revenue. Who are you?

Outbound 112

Outbound Customer Experience Education Airlines 112

Andrew Chen

MARCH 18, 2019

It’s been said (and written) that we are kind of in a funky consumer internet winter, compared to 2007 when we had the Facebook platform and the iOS/Android platforms and so on. Stay outbound. What distribution channels should a new consumer internet startup consider in 2019? First, let me start with the negative.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

It’s been said (and written) that we are kind of in a funky consumer internet winter, compared to 2007 when we had the Facebook platform and the iOS/Android platforms and so on. Stay outbound. What distribution channels should a new consumer internet startup consider in 2019? First, let me start with the negative.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40