Salesforce’s Mike Kreaden on how to build a platform to drive growth
Intercom, Inc.
JANUARY 24, 2019
We had already achieved the mission, so after 2008 we backed off the pedal, so to speak. We’re seeing, for example, deflection in a good way in terms of inbound being done more effectively. We learned a lot, and after the end of that exercise in the first year, we actually went from 70 to 400 apps very quickly.
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