Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. And then I realized that there was a lot I needed to coach.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So it was always like and I finally I sold it in before I started Performable like 2010 and because I never thought it was a business. ML : Describe David Cancel.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52