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What is Customer Effort Score (CES): The Ultimate Guide to Measuring and Improving CES

Userpilot

NOVEMBER 29, 2021

Are you looking for an effective metric to measure user sentiment ? If that’s the case, you’ll find Customer Effort Score or CES the perfect metric for your SaaS business. Measuring CES helps you keep tabs on a crucial aspect of any business – customer loyalty. You’ll have to read the rest of the post to find out.

Customer Experience

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Build Iron Man Suits, Not Terminators | Carl Ryden, PrecisionLender | BoS Europe 2018

Business of Software Conference

JUNE 5, 2019

And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. We built a product that serves commercial bankers, the commercial relationship managers and they’re an interesting lot. I spend some time with them I say.

Feedback Software

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Product Management Today

What is Customer Effort Score (CES): The Ultimate Guide to Measuring and Improving CES

Build Iron Man Suits, Not Terminators | Carl Ryden, PrecisionLender | BoS Europe 2018

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