Gainsight

JULY 11, 2023

The Beginning In 2010, seeds were planted for what would become Northpass. We’ve built a fantastic culture on our core values, won NJ’s Best Place to Work four years running, and became a sought-out destination for aspiring software engineers in Poland. And it shouldn’t be understated that we’ve had a blast building together!

Education 40

Education Vision Customer Experience Differentiation 40

Intercom, Inc.

APRIL 22, 2019

Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. It is very different than traditional software engineering. Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. It is very hard to do. How did we learn it?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

DECEMBER 21, 2021

If you think about politics, it all comes down to looking at the country, looking at the people, identifying the criteria or the most important things that people care about, dissecting them and seeing how the country is segmented, and then going after each of the segments with the right messaging, the right policy, to hopefully satisfy that.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 I don’t believe any of that, in large part because I have to develop software for this stuff. They want messaging.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Product Solving

APRIL 11, 2023

With a clear understanding of domain fidelity and its importance in the software development process, we can now explore the risks associated with premature optimization and over-engineering along with the strategies for achieving high domain fidelity in more detail.

Technical Review 52

Technical Review Software Review Systems Review User Testing 52

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. What was the first company?

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52