Intercom, Inc.

APRIL 22, 2019

Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert. That’s problem one.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 I don’t believe any of that, in large part because I have to develop software for this stuff. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So we’ve been kind of talking about the sub you started off as a product guy? DC : Yeah an engineer, software engineer and then yes.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52