Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.

Artificial Inteligence 177

Artificial Inteligence Data Visualization Product Research Reporting Tools 177

Usersnap

OCTOBER 3, 2023

Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development. It measures attention investment and app usage intensity, frequency, and depth over time. Let’s deep dive into each section of the HEART Framework.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. Product managers who work with cross-cultural teams are in the crossfire. It simply doesn’t work.

Weak Development Team 137

Weak Development Team Product Management Product Manager Management 137

Mind the Product

MAY 16, 2018

But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth. Poor-performing companies’ employees were 79% more likely to have low overall self-awareness than those at firms with robust ROR. What is Self-Awareness Anyway?

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

OCTOBER 11, 2019

Business is a bad place for surprises?—?after I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. While you’ll be hiding out in the bushes, some other team will be improving their product and making more money from it.

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Radical Product

NOVEMBER 30, 2018

Radical Product Thinking means devising improvable systems (“products”) to achieve your desired impact on the world. It could be through the work of your non-profit, the research you’re conducting, through freelance services you’re offering, or even by remodelling the kitchen for your family. Educate your team and investors.

User Testing 40

User Testing Data Visualization Research Software Feedback Software 40

UX Studio: Product Management

NOVEMBER 8, 2021

Our independent research ranks design companies based on their portfolio, skills, capabilities, and pricing. Now we decided to conduct extensive research to find and assess web design companies in Sacramento, California. If you need help with product design or user experience research, contact us at UX studio.

Research Software 78

Research Software User Testing Technical Review Product Research 78

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

The Product Coalition

JUNE 25, 2019

Do co-located teams truly perform better? I’ve been personally told that all the research points to that. But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. Michele Hansen is the co-founder of Geocodio , a SaaS business that provides geocoding and data matching for addresses. Diving into customer research.

User Testing 138

User Testing Research Software Customer Experience Analytic Tools 138

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

NOVEMBER 29, 2021

If that’s the case, you’ll find Customer Effort Score or CES the perfect metric for your SaaS business. Making your users feel listened to will increase the possibility of receiving more feedback and reduce the chances of bad word-of-mouth. The most commonly used channels to send customer effort score survey is in-app or email.

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Adam: “Growth hacking” is a term you coined in 2010, but since then a lot of alternative definitions have sprung up.

Onboarding KPIs 196

Onboarding KPIs User Testing Customer Experience Weak Development Team 196

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

SEPTEMBER 3, 2019

How does a bootstrapped software company effectively market especially when its founders despise (and, in fact, suck at) sales and marketing? They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Now, we are a systems management solution. Upcoming Events.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? And so, this chart is just a chart from the gaming business, and it reflects market share position in various gaming platforms over time. There was no sort of software there.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Split

AUGUST 16, 2018

And if his list of publications weren’t impressive enough, Jez Humble’s Linkedin profile is sure to inspire similar feelings of inadequacy and awe as few, like Jez, have had such an opportunity to shape the growth of the software delivery industry. People he encounters will often say, “Hey, have you heard of this lean product development?”

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58