Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Intercom on Product: How ChatGPT changed everything.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Arkenea

APRIL 10, 2025

Google began outsourcing support roles in 2011 and expanded to product development partnerships with firms such as Globant in 2014, leveraging global teams to accelerate projects like Project Ara and other internal tools. Google: Outsourced 1,000 AdWords support jobs in 2011 and partnered with Globant in 2014 for Project Ara development.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

JUNE 18, 2023

For instance, the EU’s General Data Protection Regulation (GDPR) was drafted in 2011 and became effective in 2016. This lack of public awareness may not pressure legislators to take immediate action. The process of developing a key regulation typically spans four to five years.

Artificial Inteligence 145

Artificial Inteligence User Testing Research Software Product Research 145

Modus Create

JANUARY 9, 2025

Consider this: ChatGPT had a million users within five days of its late 2022 release. He is a 2011 graduate of MindShare, received his MBA from Georgetown University, and holds a BFA from the Corcoran College of Art and Design. Just as the iPhone sparked a revolution over a decade ago, the AI era promises to disrupt every industry.

Analytic Tools 40

Analytic Tools Reporting Tools Software Development Software Developers 40

Agile Velocity

AUGUST 29, 2023

I remember back in the 2005 to 2011 time frame when every year I had to vie for my projects to make it above that project budget line. We were talking about AI and ML well, before chatGPT came along. There were lots of spreadsheets and lots of unfounded estimates on how much money we were going to make or save by doing these projects.

Leadership 76

Leadership Customer Experience ChatGPT Technical Review 76

Bryce York

SEPTEMBER 19, 2023

Being a hackathon, I primarily drew from my personal experience working in Slack every workday since 2011. With the amount I was already using ChatGPT and the experimentation I’d done with various LLMs, I felt comfortable pushing this later in the process.

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing ChatGPT 52

Modus Create

MAY 23, 2025

Maybe your team played around with ChatGPT Pro or built a quick internal chatbot. He is a 2011 graduate of MindShare, received his MBA from Georgetown University, and holds a BFA from the Corcoran College of Art and Design. Youve sat through promising demos and imagined the cost savings, the productivity boosts, the competitive edge.

Weak Development Team 40

Weak Development Team Reporting Tools Research Software Feedback Software 40