2011 Differentiation Inbound Systems Review 
Intercom, Inc.
MARCH 29, 2022
Our platform is a unified system. And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. We built the first Business Messenger in 2011 because we saw so many new requirements emerge. Intercom is the Engagement OS.
Intercom, Inc.
OCTOBER 29, 2020
I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense.
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