Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. We incorporated in San Francisco on August 15th, 2011, I think.

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Userpilot

JANUARY 10, 2022

Trends in customer health score data can tell you if your business changes are having a positive impact. Customer success or customer success management is the practice of ensuring customers get their desired outcome when using your product or service. What is customer success? Churn rate. Customer stickiness score.

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Business of Software Conference

NOVEMBER 19, 2019

For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. The first one is market relevance. We had a really high market relevant problem, you know DataSift launched just after Arab Spring. We also drove a huge amount of inbound. This is a B2B product.

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Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MARCH 29, 2022

And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. Loyalty comes from a strong relationship, which itself comes from repeated positive experiences. We’re seeing a shift towards designing for end user productivity.

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