Userpilot

JANUARY 10, 2022

Trends in customer health score data can tell you if your business changes are having a positive impact. Customer success or customer success management is the practice of ensuring customers get their desired outcome when using your product or service. What is customer success? Churn rate. Customer stickiness score.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

MAY 17, 2018

There’s also positive progress as more people get used to using it. Des: Some background here: Intercom started in 2011 as a single product. You get them to tell you what’s not useful because sometimes they can articulate better in negative space than in positive space. Adding quantitative data to the JTBD mix.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Business of Software Conference

MARCH 30, 2021

which was way back in 2011, I think and we were running a conference in Boston. And I’ve had messages from people who’ve read it at very difficult or watched it at very difficult times in their life, and it saved lives without over stating it. Mark Littlewood. So can I start with the most memorable in a bad way?

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. Enter Martina Lauchengco, a young product manager recently out of Stanford, whose job it was to help turn this around.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 19, 2019

For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. The first one is market relevance. We had a really high market relevant problem, you know DataSift launched just after Arab Spring. Information sharing is all positive. I do simple things right.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JULY 20, 2020

So, as a business begins to discover its business model, its product market fit it begins to enjoy the recipe for success or, more specifically, its leaders do. And so, this chart is just a chart from the gaming business, and it reflects market share position in various gaming platforms over time. We had arcade games.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75