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Customer Education & Training: The Investment That Keeps on Giving

Gainsight

FEBRUARY 2, 2024

This method is more scalable for large enterprise products that are rolled out to large user bases within a specific company. For example, if your product is geared towards salespeople working within large organizations, you might hold a group training session once a quarter to teach new users how to use the system together.

Education 52
Education User Testing Customer Experience Research Software 52
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Top 3 Walkthrough Software & The Ultimate Guide to Interactive Walkthroughs for SaaS

Userpilot

JUNE 4, 2021

You can test different versions of onboarding flows, copy, and visuals through A/B tests. Other tools do more than that with advanced features like user segmentation, experimentation through A/B testing, advanced analytics or NPS and user sentiment. Appcues has been around since 2013 and is quite easy to use.

Analytic Tools 98
Analytic Tools Feedback Software Research Software Software Review 98
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