Intercom, Inc.

FEBRUARY 7, 2019

Then I left Google in 2014 to start Coda. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. How Coda eliminates pain points. Matt: Incredibly impressive. Right, exactly.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Product Talk

JUNE 12, 2019

I first met Hope in 2014 when she asked me to coach her product teams at CareerBuilder. Here are three “riffs” on how to illustrate the value product leaders realize when using the opportunity solution tree: Fight organizational amnesia with color-coding. Co-create with customers. Fight Organizational Amnesia with Color-Coding.

Reporting Tools 219

Reporting Tools Feedback Software Data Visualization Product Research 219

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? In 2014, David J Bland introduced this eye-opening concept in a tweet. We're doing exactly what we've been taught: listening to our customers.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52