Guru’s Rick Nucci on using automation to scale your customer experience
Intercom, Inc.
APRIL 22, 2019
If you go back to 2014, when we were building that part of our product, it was kind of the Wild West back then as far as browser extensions go. If you’re an engineer, it means that you’re not doing what you want to be doing, which is writing code and solving technical problems. That’s problem one. How did we learn it?
Let's personalize your content