Bain Public

SEPTEMBER 19, 2020

In 2016, a new CFO was hired at WatchMojo to support the conversion from a family business to a world media player. From January to July 2020, WatchMojo has now dealt with over 102 active freelancers, 609 invoices and 7,254 task items that need to be approved and paid inside Xero. The Story of Integrating Xero with WatchMojo.

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

The Product Coalition

MAY 21, 2018

It happened in late 2016 when I read Klaus Schwab’s book about the topic. The Future of Jobs Report was published in 2016 by the World Economic Forum and brings us a forecast of the necessary skillset to be relevant in the workplace until 2020, as shown in the picture below: Source: World Economic Forum?—?Future

Reporting Tools 60

Reporting Tools Artificial Inteligence Research Software Data Visualization 60

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. Pulse 2020 – Back to Moscone (Or So We Thought).

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Feedback Software Customer Experience Technical Review User Testing 45

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. Especially in like a SaaS business where it’s like, okay, we sign a customer.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. I first got started in SEO, I think at around 16 years old.

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Analytic Tools Research Software Data Visualization Technical Review 199

Business of Software Conference

FEBRUARY 10, 2020

BoS Europe 2020 BoS USA 2020. That’s cool but you’re not going to get to understand what your users are doing and what your biggest pain points, the biggest opportunities are. This is something that my first leadership coach was like you suck. Video, Slides & Transcript below. Upcoming Events.

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Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

BoS Europe 2020 BoS USA 2020. So things worth prioritizing – customer problems or jobs to be done. Then once you’ve decided all right, let’s nail this job or this problem, this customer need – what are the ideas that allow us to make progress on that? Upcoming Events. Then we can prioritize them.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

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Reporting Tools Research Software Feedback Software User Testing 211