Userpilot

JUNE 3, 2021

In a 2021 study of empathy in the workplace by Businesssolver , 68% of CEOs polled said that they fear they will be less respected if they show empathy in the workplace, up 31% over last year. Many of the leaders I’ve worked with admit they’re not always acting with empathy – yet still view themselves as empathetic.

Product Research 97

Product Research Research Software Reporting Tools User Testing 97

Tyner Blain

OCTOBER 23, 2023

Doing this, however, cascades into multiple positive consequences. Teresa Torres shared an article in 2016 about the opportunity solution tree , a technique she uses to weave the red thread from desired outcomes to solution ideas and the experiments you run to evaluate them. This is also a necessary component of outcome orientation.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Liam: This is usually the point in the show where I ask people what’s next and if they have any big plans or projects for 2021, but this podcast is brand new. Addressing a gap.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

JUNE 25, 2021

Think of early adopters as the yuppies rocking AirPods in 2016 back when the idea of wireless headphones was anxiety-inducing. But they’re not quite as risk-loving as innovators and need positive reviews from innovators before adopting new products. He finally gave in to buying a pair of Sketchers in 2021.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Business of Software Conference

FEBRUARY 16, 2021

5:02 James Avery, Kevel: And then so that, that gets up to like, 2016 17 we hadn’t raised any more money, we got back to profitability. So, like, in 2016 17, like, we closed like Ticketmaster and Bed Bath and Beyond, and wow, all these, like, large customers, and realize that we really had a big opportunity. until people scream.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. Even though it was launched in 2016, it remains incredibly relevant. Launched in May 2021, Extra Bold is a book that guides designers through inclusive design. That’s the moment I know that my interlocutor knows very (very!)

Books 52

Books Technical Review Research Software Data Visualization 52

Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. The first reviewer who responded offered positive feedback, but also suggested that the book still needed a lot of work. And thus, I announced that I was in fact writing a book.

Product Research 265

Product Research Books User Testing Research Software 265

Intercom, Inc.

MAY 14, 2018

You could say we’re biased, but the evidence became clearer than ever when messaging apps surpassed social networks in popularity in 2016: Reach. from 8 minutes in 2016 ( eMarketer, 2017 ). 53%: Consumers are 53% more likely to shop with a business they can message ( Facebook Nielsen report, 2016 ). Engagement. Engagement.

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

Userpilot

APRIL 30, 2021

In 2021, linkbuilding has become much more competitive as website owners now know that their web properties are valuable, and often demand something in return for linking to you. Bonus points if they make an effort to connect to your sales team, so that sales and marketing can share insights about positioning and customer needs.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JANUARY 12, 2024

A practical example of a dual-axis chart usage In this example, the dual-axis chart compares sales values and profit margins for each year – from 2016 to 2021. A scatter plot shows the correlation between numeric variables – whether that correlation is linear or non-linear, strong or weak, positive or negative.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Research Software 93

Atlassian

JANUARY 27, 2022

Forrester Wave, Enterprise Service Management Q4 2021. Over 40% of the new Atlassians hired in calendar 2021 live more than two hours away from the nearest Atlassian office. Sri joined as Atlassian’s first CTO in January 2016, shortly after our initial public offering. But we’re not stopping there. We recently added Percept.ai

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 3, 2022

The positioning strategy highlights your brand’s favorable position compared to the competition in concrete terms. Increased purchase: According to a 2016 Nielsen Study , ads that elicit an above-average emotional response from customers enjoyed a 23% greater increase in sales than regular ads.

Research Software 90

Research Software Feedback Software Messaging Reporting Tools 90

Userpilot

DECEMBER 17, 2021

In fact, a 2016 study showed that more than a third of providers use this pricing model so it’s clearly favored by many SaaS companies. Monday.com achieved 75% YOY revenue growth in 2021 so difficulties in forecasting don’t necessarily translate to slower growth. Per-user pricing model. Pros of per-user pricing. Adoption scaling.

Research Software 86

Research Software User Testing Strategy Customer Experience 86

Userpilot

SEPTEMBER 20, 2021

Ways to make your SaaS product-led in 2021 include minimizing friction in your signups, reducing time-to-value by removing empty states, and using interactive sets on your website. Autopilot achieved product-led growth in 2021 by replacing a white canvas faced by users with customer journey templates. connectivity issues, bugs).

Analytic Tools 81

Analytic Tools Research Software Feedback Software Onboarding KPIs 81