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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Let’s dig in!

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Management coach Lara Hogan on perfecting the leadership craft

Intercom, Inc.

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. But no matter how isolating a management position can feel, you’re not going through it alone. Her latest book, Resilient Management , was born out of that.

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What to Say in an Interview When You Were Laid Off

PMLesson's Ace the PM Interview

With the recent events in the economy in 2022, layoffs have unfortunately become a norm in the tech industry. No hiring manager wants to bring someone on that they can't trust to tell the truth about difficult situations. Referrals were responsible for 40% of interviews in 2016 and 37% of job offers.

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Microsoft Teams Configuration and Deployment on Citrix

eG Innovations

Less HDX traffic will be consumed due to the way traffic is shaped with the optimized approach. There is no modification needed to the Teams back-end, or any additional software pieces required to be installed on the VDA or endpoint, which is an improvement over the Skype for Business RealTime Optimization Pack. 10ZiG: 4510 and 5810q.

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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. Pulse 2022? It Depends… Pulse 2022 will be back at Moscone next August. And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff.

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Our Q2 FY22 letter to shareholders

Atlassian

Along with the obvious benefits like hosted infrastructure and unified user management, many long-time customers are discovering that migrating to our Cloud products also offers a chance to streamline the way they configure their Atlassian products and maximize the value they get. Work management for all. IT Service Management (ITSM).

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Stripe’s James Dyett on a customer-first approach to sales

Intercom, Inc.

He went on to get an MBA, started a job as a product manager at Castlight Health, and quickly realized his favorite part of the job was delving into and helping customers solve their problems. And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. Sales, he thought, would do just the trick.