Intercom, Inc.

NOVEMBER 11, 2021

They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature. Get feedback on different messaging and ads to find which resonates.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach.

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Weak Development Team Banking Customer Experience User Friction 139

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

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Analytic Tools Research Software Data Visualization Technical Review 199

Amplitude

SEPTEMBER 19, 2019

Since launching in 2016, WiP has grown to 5,000 women worldwide. Prior to joining Burger King, Marcelo support Coca-Cola and Powerade’s global marketing campaigns in the 2016 Olympics. Johnson is also an investment scout for Sequoia Capital, where she helps develop early-stage entrepreneurs. See our full speaker line-up.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Amplitude

SEPTEMBER 6, 2018

Prolific Interactive has consistently been referenced as a thought leader in the product development space but where the team really shines is in the support they offer their clients (Prolific call them partners) after the app is built. Name : Al Harnisch Current Role : VP of Growth at Prolific Interactive Location : Brooklyn, NY.

Customer Experience 56

Customer Experience Weak Development Team Branding Consulting 56

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? Remote & Cross-functional Product teams. Gamification & Personalization.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Speed is the name of the game now. This trend is bound to increase with iterative development, continuous integration, and rapid deployment becoming the norm. Are your QA testers up to speed?

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. In 2016, The Economist coined the term “Phono Sapien”, ironically assuming that the person with a phone is the apex of human evolution.

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Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. That’s why we started at the end of ‘14 and we didn’t launch our product commercially until April of 2016. So I think in this phase you have to build a brand.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. Instead of saying “name” with an input field, the bot would ask, “What’s your name?” There are really fuzzy end points to it.

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User Testing Banking Customer Experience Technical Review 143