Intercom, Inc.

SEPTEMBER 23, 2020

In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. So we partnered with Eoin Nolan , a principal engineer on our team, to build a throwaway prototype of Series and later test it with dozens of customers from different segments. Our first customer messaging solution. Give it a try.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Andrew Chen

JUNE 26, 2017

Facebook and Google now control most of the Top 10 apps in the mobile ecosystem: Source: Nielsen, Dec 2016. During its Q1 2017 earnings call, Facebook told investors that it expected ad revenue was approaching a saturation point, despite major growth in Q1 2017 earnings as compared to 2016. Outbound used to be painstaking and manual.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Pragmatic Marketing

DECEMBER 20, 2016

Traditional outbound marketing efforts, such as cold calls, snail mail and trade shows have decreased in their effectiveness while inbound marketing campaigns have provided new growth opportunities. Did you know that the search call volume increased by 16 percent from 2015 to 2016? Create Click-to-Call Digital Ads.

Inbound 87

Inbound Customer Experience Marketing Outbound 87

Intercom, Inc.

NOVEMBER 17, 2022

She moved to the US after finishing her engineering degree and worked her way up the ladder, building mobile products across companies such as Reuters and Bloomberg. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years. I come from an engineering background.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

APRIL 4, 2019

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. The first stage is building an organic growth engine. Back in 2016, this is exactly the situation Stripe found themselves in. Using data to drive outbound sales.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

SEPTEMBER 8, 2021

Back in 2015 or 2016, we learned at Slack that we were going to be hiring a VP of Sales. I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack. We’ve got three solutions engineers.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118