Userpilot

MAY 3, 2022

When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. That’s why their search engine brought them to you, right? Shorter sales cycles.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

The Product Coalition

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Product Management Product Manager 60

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Engineering Reference 60

Gainsight

MARCH 7, 2022

In fact, Tandon goes one step further: “[The] CS team should be the engine of growth for new products/features.”. We have the Outbound Product Management role, which creates this type of bridge,” said Cesar Castro, a Senior Director of Outbound Product Management. “We

Customer Feedback 103

Customer Feedback User Testing Customer Experience Onboarding KPIs 103

Userpilot

NOVEMBER 2, 2023

Search Engine Optimization (SEO) allows companies to reach more users with their content. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. That’s where SEO, or search engine optimization , comes in.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

The Product Coalition

OCTOBER 6, 2023

Following the identification of emotional-impacting features, the process of engineering features occurs. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. are used to comprehend the audience’s emotions.

Research Software 138

Research Software Reporting Tools Data Visualization Automotive 138

Product Innovation Educators

MAY 10, 2021

In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams. Consider organizing a brown bag lunch to share customer stories with your engineering or sales teams. [17:00]

Outbound 75

Outbound Product Management Product Manager Finance 75

Intercom, Inc.

DECEMBER 6, 2022

Here, Pranava discusses our engineering principle “Make it feel personal”. For example, the outbound composer in the new Inbox is designed according to a channel-first model. This is the ninth post in a series exploring our product principles. Increases efficiency .

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

We talk to Sid Panjwani , an Exponent alumni, on his journey through various internships, spanning Engineering, Growth, and Product Management. I was fortunate to get this - I met one of their software engineers at a hackathon, chatted with him for a few minutes before requesting a mock interview. I found Exponent on ProductHunt.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Intercom, Inc.

MAY 4, 2021

The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. The team is also leveraging Banners to display notices across the website without engineering resources and keep customers informed when temporary issues arise. Getting ahead of known issues.

Customer Communications 118

Customer Communications Inbound Outbound Customer Experience 118

Product Innovation Educators

MAY 10, 2021

In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams. Consider organizing a brown bag lunch to share customer stories with your engineering or sales teams. [17:00]

Outbound 62

Outbound Product Management Product Manager Finance 62

Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Below, we share our favorite tips for proactively and automatically resolving queries, at scale. Tip 1: Automatically answer common holiday questions.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Intercom, Inc.

SEPTEMBER 23, 2020

So we partnered with Eoin Nolan , a principal engineer on our team, to build a throwaway prototype of Series and later test it with dozens of customers from different segments. The early prototype used to test Series with dozens of customers. Give it a try.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Mironov Consulting

SEPTEMBER 22, 2020

Engineering and Product are written off as intellectual time-wasters. We spin up outbound marketing/support efforts too early. Engineering concept validation” ( NON-REVENUE ). Stakeholders keep expanding the definition of ‘done’, since we can’t ship a real revenue product without features A, B, C, X, Y and Z.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Using mentions, they can also collaborate seamlessly with engineering or sales teammates to solve customer issues. . For us, that solution is Intercom. Lead generation.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Mironov Consulting

NOVEMBER 10, 2016

As noted in my last post , Sales and Marketing often wonder whether Engineering is sufficiently motivated and engaged. But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Some Engineering teams are unmotivated, though. Can’t We Just Measure Engineering More Closely? So improving.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

Intercom, Inc.

AUGUST 13, 2020

This feature was actually first built by a former Customer Support Engineer on the team. It not only scours inbound conversations for duplicates but examines replies to outbound messages as well. Our new best friend: the duplicate detection Task Bot.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Dear Strategy

AUGUST 27, 2018

Inbound and Outbound Marketing. I should start this part of the answer by referring to an article that I wrote back in 2015 entitled, “Back In My Day…” or The Real Difference Between Inbound and Outbound Marketing. Bing, and all the other usual search engine suspects. So, let’s give that a whirl. Yes, there’s Google, Yahoo!,

Strategy 53

Strategy Outbound Inbound Marketing 53

B2B Product Management

DECEMBER 6, 2016

Currently in engineering or related area) thinking of moving to Product Management. As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. We get this question a lot.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Product Research 97

Mind the Product

MARCH 7, 2019

While initial integrations were factored into roadmaps and engineering workload, we were not realistic about what it takes to maintain what we had built. Maintain Good Data Quality for Outbound Integrations. Maintain Good Data Quality for Outbound Integrations. APIs change, improve, and require you to adapt.

Reporting Tools 152

Reporting Tools Data Visualization Customer Experience User Testing 152

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. First, to apply what you’ve learned in school – but with cooler assignments.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. First, to apply what you’ve learned in school – but with cooler assignments.

UX 52

UX Research Software Artificial Inteligence Outbound 52

The Product Coalition

NOVEMBER 23, 2021

Branding/content strategy Branding strategy for a startup is equally important like other stacks such as product, innovation, engineering, growth, finance, ops but that is the area where co-founders generally do not have enough experience. The frameworks (image 1 &2) highlight the approach to take the product into the market.

Startups 130

Startups Strategy Technical Review B2B 130

BrainMates

SEPTEMBER 19, 2022

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

NOVEMBER 7, 2019

You started off in engineering, I believe. I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. Nico: Exactly. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Pragmatic Marketing

DECEMBER 20, 2016

Traditional outbound marketing efforts, such as cold calls, snail mail and trade shows have decreased in their effectiveness while inbound marketing campaigns have provided new growth opportunities. Create Native Advertising Opportunities.

Inbound 87

Inbound Customer Experience Marketing Advertising 87

Andrew Chen

JUNE 26, 2017

It used to take a real investment of engineers, data scientists, and know how to be able to create simple graphs like this: Now, it’s pretty much turnkey. Outbound used to be painstaking and manual. Outbound used to be painstaking and manual. You can get this chart from Mixpanel (and may others!)

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

The Product Coalition

DECEMBER 19, 2019

Hence it increases the crawling speed and also helps to higher the position on the search engine. Increasing the link of your site in terms of the inbound link or outbound link makes sure to manage the part of the link that is suitable to your movements so that it can increases the quality of the websites automatically.

Web Development 78

Web Development Web Developers Analytic Tools Development 78

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Intercom, Inc.

MARCH 14, 2018

An example of this was enabling customers to capture an email and replace the standard conversational reply on outbound messages. Invite an engineer and designer involved in the work to listen in and make sure to capture every piece of feedback. Be careful not to burn bridges with customers. You can’t rely solely on proactive feedback.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

NOVEMBER 17, 2022

She moved to the US after finishing her engineering degree and worked her way up the ladder, building mobile products across companies such as Reuters and Bloomberg. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment. But it was another element to it.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Tooltips for contextual, non-disruptive information. “Our

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Gainsight

OCTOBER 12, 2018

I cringe every time I’m in a conversation with a Sales leader talking about Customer Success and they make the familiar reference to our outbound Sales team as “Hunters” and the CS team as “Farmers.” An effective Builder needs to be connected to the best electrician, plumber, engineer, and designer in the city.

Outbound 75

Outbound Customer Experience Construction Reference 75

The Product Coalition

MARCH 16, 2019

While initial integrations were factored into roadmaps and engineering workload, we were not realistic about what it takes to maintain what we had built. APIs change, improve, and require you to adapt. And APIs disappear, for minutes, for hours, forever. The technical debt of API integrations can become daunting.

Reporting Tools 64

Reporting Tools Data Visualization Customer Experience User Testing 64