Mironov Consulting

DECEMBER 31, 2017

These discussions often get very technical or theoretical: treating roadmapping as a purely intellectual exercise, where our secret ambition is for the world to admire our brilliant algorithms and decision criteria. So I assume that roadmap reviews will surface deeper concerns like…. “Why aren’t we getting more done?”

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. Nick wondered if the description has developed and changed due to the varied backgrounds and career paths that many CPOs have, including Chris’s. Chris acknowledged that he didn’t have a deep technical background.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Bain Public

NOVEMBER 4, 2018

Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. As a Product Manager you are then asked to plan timing, align resources and direct the engineering team to execute. Engineers will estimate wrongly. That’s project management. Be the CRO.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Intercom, Inc.

DECEMBER 3, 2020

Lucas Souza – Engineering Manager. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. I’ve been an engineering manager at Intercom for about 2.5 Alex Potrivaev – Senior Product Designer.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

JANUARY 19, 2022

If you’re looking for the technical documentation on Userpilot integrations, go here. Such links allow you to convert and send Userpilot flows data to become compatible with other products and services in your own tech stack. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Technical Review 92

Userpilot

SEPTEMBER 19, 2023

A marketing-qualified lead is a lead that’s more likely to become a customer due to existing interactions or shows of interest on marketing channels. Generally, SQLs are more likely to become paying customers than MQLs due to the higher standard of vetting. Sales qualified leads (SQLs). Product qualified leads (PQLs).

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Reporting Tools 104

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Everyone knows that hiring engineers is really hard. On the one hand you have the tech giants like Google and Facebook. They have no problem competing on compensation.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

ProductPlan

MARCH 5, 2019

According to leading research on technical recruiting, the interview process for the Internet and Tech industry currently averages more than 24 days. You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., A few words of caution.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

JANUARY 19, 2021

This decision spawned many technical and design inconsistencies between similar messaging functionality that was implemented elsewhere in our products. For example, what are the main things your engineers spend time on? This involves rationalizing various objects in tandem to create a unified system.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

AUGUST 1, 2019

In our conversation, Michael shares the strategies that have been most impactful for growing their word of mouth, the attribution model that’s the engine for their marketing strategy and Brex’s long-term plans to disrupt the credit card industry, vertical by vertical. billion dollars. Short on time? Michael: Early stage is tough.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Mironov Consulting

FEBRUARY 6, 2020

So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. These often come from visible, credible consumer tech companies with household names and high transaction volumes. Rarely pays out.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Reporting Tools 76

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 76

Userpilot

APRIL 30, 2020

The team continues to rely on Slack for communication and collaboration purposes as they grow—potentially leading them to subscribe to Slack’s upgraded services in due time. Churned MRR refers to revenues lost from month to month due to downgrades or complete churn. Total Acquired Leads) / Product-Qualified Leads) * 100% .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

ProductPlan

MARCH 7, 2019

Engineering will focus on technical implications, while marketing will want to know how the product stacks up against the competition and what kinds of content and outbound activities they can plan around coming releases. “Engineers need to see evidence for why you see demand for a feature. .

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Many companies may only have a single PM per 5–9 or more engineers.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SEO is composed of three elements: On-page SEO Off-page SEO Technical SEO.

Research Software 67

Research Software User Testing Outbound Marketing 67

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive. Here are the best outbound channels in 2021.

Research Software 119

Research Software B2B User Testing Customer Experience 119

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. This is somewhat because the automotive industry typically has slower cycles than high-tech. He pushed me to expand my technical skills and become more comfortable with complex data.

Automotive 68

Automotive Product Management Product Manager Technical Review 68