Mironov Consulting

FEBRUARY 6, 2020

Good KPIs should raise interesting questions and challenge prevailing wisdom. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. This is somewhat because the automotive industry typically has slower cycles than high-tech. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.

Automotive 68

Automotive Product Management Product Manager Technical Review 68