Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Intercom, Inc.

JULY 29, 2021

From selling bikes to software. We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. We have business development doing inbound and outbound.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Everyone knows that hiring engineers is really hard. On the one hand you have the tech giants like Google and Facebook. They have no problem competing on compensation.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

DECEMBER 3, 2020

Lucas Souza – Engineering Manager. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. I’ve been an engineering manager at Intercom for about 2.5 Alex Potrivaev – Senior Product Designer.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

JANUARY 19, 2022

If you’re looking for the technical documentation on Userpilot integrations, go here. Such links allow you to convert and send Userpilot flows data to become compatible with other products and services in your own tech stack. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

ProductPlan

MARCH 5, 2019

According to leading research on technical recruiting, the interview process for the Internet and Tech industry currently averages more than 24 days. You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Diversify your candidate pool.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

AUGUST 1, 2019

In our conversation, Michael shares the strategies that have been most impactful for growing their word of mouth, the attribution model that’s the engine for their marketing strategy and Brex’s long-term plans to disrupt the credit card industry, vertical by vertical. billion dollars. Short on time? Michael: Early stage is tough.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Many companies may only have a single PM per 5–9 or more engineers.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. No coding required- talk to a product specialist today.

Research Software 90

Research Software User Testing Outbound Marketing 90

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Schedule a call and see how you can create personalized experiences just like the one above (no coding required). Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119