Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Nonetheless, some basic training can ensure that you are equipped to engage with prospects in confidence.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Mironov Consulting

DECEMBER 31, 2017

Hint: this is how engineers would approach prioritization and roadmapping in an unemotional world of perfect information and fully aligned organizational goals. Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle. DEVELOPMENT.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Intercom, Inc.

JULY 29, 2021

From selling bikes to software. I was the first sales hire for a company called Wrike, a product project management software company. They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

JANUARY 18, 2021

They are trying to help businesses, no matter the industry, embrace the subscription economy and win it by providing cloud-based software solutions, especially for billing and revenue recognition. He believes his job entails everything outbound through product marketing into the field organization. A Data Nerd at Heart.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

DECEMBER 3, 2020

Lucas Souza – Engineering Manager. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. I’ve been an engineering manager at Intercom for about 2.5 Alex Potrivaev – Senior Product Designer.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. Everyone knows that hiring engineers is really hard. of engineering where I lead the people and processes side for the engineering team. Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. Atlassian does not have an outbound sales team. Like you cannot simply go to G2 and post a review.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 19, 2022

As we mentioned early, building integrations between apps can take weeks of custom work when led by your engineering team if you don’t have streamlined third-party integrations already set in place for the apps you use. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Resumes are reviewed, weeding out a large portion, followed by phone interviews, multiple rounds of in-person interviews, reference checks and then an offer. Diversify your candidate pool.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

AUGUST 1, 2019

In our conversation, Michael shares the strategies that have been most impactful for growing their word of mouth, the attribution model that’s the engine for their marketing strategy and Brex’s long-term plans to disrupt the credit card industry, vertical by vertical. billion dollars. Short on time? Intercom is a perfect example.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

JANUARY 25, 2019

Many companies may only have a single PM per 5–9 or more engineers. This can be quite different than engineering or sales roles which are often in steady demand. In all that time, I only declined to continue the interview process with two companies due to poor fit. Interviewing both requires and builds stamina.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. No coding required- talk to a product specialist today.

Research Software 91

Research Software User Testing Outbound Marketing 91

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. So they didn’t have to be… AS: No actually, the one to 12 is not that different than a stressed sales engineer to sales ratio. The post How to Think About Scaling Your Customer Success Team appeared first on Customer Success Software | Gainsight.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Schedule a call and see how you can create personalized experiences just like the one above (no coding required). Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119