Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 217

User Friction Customer Experience Customer Feedback Analytic Tools 217

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Userpilot

SEPTEMBER 1, 2021

There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. Let’s jump in.

Feedback Software 87

Feedback Software Research Software User Testing Customer Feedback 87

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

UX Studio: Product Management

DECEMBER 7, 2022

This specialization means that we have a deeper understanding of user needs that can help businesses make user-centric decisions. . Our usability research expertise can help you identify pain points, user needs, and opportunities for better UX solutions. Customer Discovery. Conversion Strategy & Testing.

User Testing 52

User Testing Research Software Product Research UX 52

UX Studio: Product Management

JULY 5, 2021

We offer various product design and research services, UX consulting, user experience training, and customized solutions tailored to address our partner’s needs. It publicly shares over 100 collaborations with such notable clients as Walmart, PwC, Morgan Stanley, Verizon, Intel, City Bank, and Facebook, just to name a few. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81