Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Alchemer Mobile

APRIL 9, 2020

This is our fifth consecutive year conducting this research. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Again, we believe the lower retention numbers have to do with fierce competition within the category and how to keep customers engaged.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking. In doing so, they have been able to unlock new efficiencies for their teams and their customers. One Messenger to power all customer communications.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118