Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Amazon collected 42% of all purchases made online in 2017. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

UX Studio

APRIL 6, 2023

To create these, they WordPress and test it cross-browser before handing it over to make sure it’s optimized for every visitor. They’ve worked with more than 250 brands like Lowe’s, Walmart, Forbes, and Symphony Sleep, to name a few, and in a wide range of industries. Vadím Orlov and Anton Andreev set up Embacy in 2017.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

To create these, they WordPress and test it cross-browser before handing it over to make sure it’s optimized for every visitor. They’ve worked with more than 250 brands like Lowe’s, Walmart, Forbes, and Symphony Sleep, to name a few, and in a wide range of industries. Vadím Orlov and Anton Andreev set up Embacy in 2017.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Business of Software Conference

JANUARY 28, 2019

In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money. You have to go out and test it. So it’s important because I will do a little test here to see if I’ve left anyone awake. And then it got even worse. Unsubscribe anytime.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

JULY 19, 2021

Must-have features for a great CEP include: functionality and channels, advanced segmentation capabilities , advanced personalization capabilities, behaviorally triggered automation, analytics and tracking, integrated A/B testing , easy no-code setup, mixed support (self-serve plus human), and the ability to accept third-party integrations.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. Resolution Bot took us just under a year to build, from first prototype in November 2017 to launch. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Here’s a tried and tested formula: Pick a topic/keyword. In fact, it feels pretty old school compared to some of the names of this list.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223