DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. Resolution Bot took us just under a year to build, from first prototype in November 2017 to launch. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Business of Software Conference

MAY 21, 2020

For comparison I spent nearly five weeks in December for some companies interview process further documentation, snapshot coding challenges, personality tests technical interviews and, in the end, I got to a generic rejection email. There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

DISQO

MARCH 6, 2020

In a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. You are running split tests so that your insights are comparative (e.g.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Here’s a tried and tested formula: Pick a topic/keyword. You might be familiar with Scott Brinker’s famous martech landscape slide.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Adam: You wrote a great piece in 2017 outlining an economy where startups are getting cheaper to build but more expensive to grow. Adam Risman: Andrew, welcome to Inside Intercom. Fighting channel fatigue.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Brian Balfour

JUNE 20, 2017

The six hypotheses they tested, where the hypotheses came from, what worked and what didn't. Patreon projects that its payout to Creators will be $150 million for 2017. We can't run 19-way tests like we do on our Patron-facing e-commerce funnels, for example. The challenges they faced with that metric. l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Adam: You wrote a great piece in 2017 outlining an economy where startups are getting cheaper to build but more expensive to grow. Full Interview with Adam Risman (Intercom). Fighting channel fatigue.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Intercom, Inc.

OCTOBER 29, 2020

And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. Once we got the money, we immediately started hiring. ” That was one part of it.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209