Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Gainsight

JANUARY 8, 2019

Their attendee list includes a wide range of notable companies like Uber, Starbucks, Adobe, Apple, Samsung, Twitter, and Toyota. Photo source: Pulse 2018 Recap . Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. Event Website.

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Events Inbound Data Visualization B2B 45

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. Talks from BoS USA 2018. Peldi Guilizzoni: 10 Years Of Balsamiq – What I’ve Learned. David Cancel: Leading A High-Growth Company. Talks from BoS Europe 2018. Mike McDerment: How Freshbooks’ Fear Of Competition Saved The Company. Unsubscribe anytime.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. This works as well for a B2B company like Intercom as it does for any B2C company. What is a marketing technology stack? Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Companies often have a good idea about what they want their bot to answer, but they’re not always sure where to start.

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User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

MAY 21, 2020

Focusing in on automation, optimizing the support experience for a company like Intercom that’s scaling so fast is a challenge. Kaitlin: What advice do you have for companies like Intercom that want to build an automated support experience that pays off for their team and their business but also their customers?

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User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We remember the companies that make things easy”. That’s why great experiences stand out.

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Feedback Software Customer Communications Reporting Tools Events 118