Amplitude

JULY 17, 2019

What you’ll learn about from podcast: As a personal project of the three hosts, Partially Derivative covers data analytics topics, often closely related to deep learning, machine learning, and other AI topics. Partially Derivative explains complex deep learning concepts in a laid back, listener-friendly way.

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Userpilot

JULY 5, 2022

Today, many software companies are delivering their software over the internet via web-based log-ins compared to traditional installed software. If you want to learn more about SaaS, the route you’d want to take depends on what problem you’d want to solve. How To Startup Your Own Software As a Service Company.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Sequent Learning

SEPTEMBER 20, 2023

In the business climate of the twenty-first century, companies must hone their operations to become more strategic, agile competitors. From my experience in the field, I’ve found that companies often confuse product development, project management, and product management functions.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. For example, we have a space called home that you see here.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 19, 2021

What do SaaS Companies spend on B2B Marketing? What do SaaS Companies spend on B2B Marketing? When you first hear this question, your first reaction might be: “Well, it depends on the size of the company and their product’s maturity.”. What do you want your marketing efforts to achieve for your company? Let’s dive in!

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

JULY 19, 2021

This context allows your team to provide tailored, personalized responses, taking unique factors like their company size, plan type, and use case into consideration. It’s super helpful that people from across the company can access the customer conversation history and account information that Intercom provides,” he says.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

APRIL 14, 2020

Likewise, despite inbound marketing techniques of generating content has its merit of drawing qualified leads however the process of creating lead magnets can be expensive not to mention the cost implications on distribute over multiple channels. Natural Language Processing (NLP)is a technology that fits this bill.

Banking 78

Banking Research Software User Testing Customer Experience 78

Intercom, Inc.

DECEMBER 28, 2022

Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. Many companies have long been reluctant to use emojis in their communications, deeming them too casual, inappropriate or not “business-y” enough. Emojis mean business: The characters transforming business messaging.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

MARCH 22, 2022

Forward-thinking companies are starting to create C-level titles around this discipline, such as Chief Experience Officer. And that growth is tangible: Bain & Company found that companies that excel at customer experience grow revenues 4%-8% above their market. Omnichannel, in-context communications are the future.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Download your copy of the thought leadership paper now.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 27, 2019

These companies obviously have an amazing product. It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. As the Head of Growth, Ed’s mission is straightforward if far from simple – taking the company’s already skyrocketing growth and accelerating it.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

JULY 22, 2019

Even if you don’t have an exact version of this at your company, I bet your product team has created at least one of the following: Summary of the feature: This is the pitch outlining what the feature does. It’s shared internally with the wider project team before launch, and it serves as the jumping-off point for our support articles.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Business of Software Conference

NOVEMBER 16, 2023

After all, the more humans you have working, the more expensive it is to run your company. And while advances in technology like ChatGPT and other artificial intelligence tools can now mimic humanity and sound more like humans and less robotic, they’re still imperfect tools. Pick up the phone.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Centercode

AUGUST 14, 2020

Tech companies, in particular, are adapting in several ways. Meanwhile, internet companies with products relevant to these new circumstances are boosting their output to meet the demand. From how we support our customers to how we support our teammates, it’s part of who we are as a company.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. This works as well for a B2B company like Intercom as it does for any B2C company. What is a marketing technology stack? Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JANUARY 24, 2019

Here are five quick takeaways: Mike is looking for two characteristics in the companies he chooses to incubate : one is customer validation, and the second is strategic fit into a promising theme Salesforce has identified. Little did I know, we would actually be here today with quite a large ecosystem. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

MAY 21, 2020

Focusing in on automation, optimizing the support experience for a company like Intercom that’s scaling so fast is a challenge. Kaitlin: What advice do you have for companies like Intercom that want to build an automated support experience that pays off for their team and their business but also their customers?

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Gainsight

JANUARY 8, 2019

Their attendee list includes a wide range of notable companies like Uber, Starbucks, Adobe, Apple, Samsung, Twitter, and Toyota. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. INBOUND | September 3-6, Boston, MA.

Events 45

Events Inbound Data Visualization B2B 45

Userpilot

JUNE 29, 2023

Build user segments based on Company/Contact properties from HubSpot, including Company Size, Job Title, Lifecycle Stage, Deal Size, and more. Trigger in-app onboarding content in real-time depending on changes in Company/Contact properties in HubSpot. Team: $24/month Company: $198/month Rating Unito is rated 4.5

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

FEBRUARY 1, 2022

The customer experience (CX), on the other hand, is a much wider term based not only on the product experience but also on the customer’s impression of the company as a whole. Why is product experience important for SaaS companies? Hubspot is a software provider specializing in sales, services, and inbound marketing.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

Userpilot

FEBRUARY 13, 2024

AI chatbots : AI chatbots use NLP and machine learning to stimulate conversations with a human support agent. It empowers SaaS companies to create resource centers and track user behavior , among other benefits. Inbound calling : Receive customer calls and track them in HubSpot. Personalized video tutorial with Loom.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Companies often have a good idea about what they want their bot to answer, but they’re not always sure where to start.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I love building products, building teams, building companies.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We remember the companies that make things easy”. That’s why great experiences stand out.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

JUNE 23, 2020

One of the benefits of the funnel is that it starts to filter out all the simple, repetitive questions and make sure that teammates are focusing on the questions that are much more interesting for them to answer, so really helping improve job satisfaction for the team and making sure that they stay longer with you as a company and feel more valued.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. David Cancel: Leading A High-Growth Company. Mike McDerment: How Freshbooks’ Fear Of Competition Saved The Company. Anil Dash: On Evolving A Mature Software Company. Gail Goodman: Lessons Learned in 17 Years Building and Exiting a SaaS Company. Unsubscribe anytime.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

JULY 12, 2021

According to McKinsey’s CMO survey, over 85% of companies reported achieving a significant value contribution from the extensive use of customer analytics. Hotjar is a behavioral analytics tool that offers a brilliant heatmapping feature that can be a great asset for SaaS companies. The pricing is based on your company’s current MRR.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Business of Software Conference

JANUARY 16, 2020

April is an expert marketing practitioner turned executive consultant and author who helps technology companies make complicated products easy for customers to understand and love. And so you can imagine you run one of these companies how the heck are you going to stand out from everything else there. April is returning to BoS in 2020!

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108