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The future of customer acquisition with HubSpot’s Meghan Keaney Anderson

Intercom, Inc.

Source: HubSpot Research, State of Inbound 2018. With the advent of word of mouth marketing, she along with the HubSpot leadership team is steering the company to do things differently. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

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Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

Intercom, Inc.

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. We power voice, video, messaging, contact center, and the cloud across any device, anywhere in the world.

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Ryan Steinberg on fostering empathetic automation

Intercom, Inc.

I have some beef with Elon Musk about it” But in August of 2018, we released this thing called Resolution Bot, which basically allows you as a support team to take some of your most commonly asked questions and create boilerplate responses. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot.

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STICKY POST: All Talks From Business of Software Conferences in One Place

Business of Software Conference

Talks from BoS USA 2018. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Talks from BoS Europe 2018. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Unsubscribe anytime. We will never sell your email address.

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“It Was The Best Of Times, It Was The Worst Of Times” – Every CEO Ever | Tim Barker, DataSift | BoS Europe 2018

Business of Software Conference

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. We also drove a huge amount of inbound.