Modus Create

FEBRUARY 24, 2020

In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.

User Testing 106

User Testing Product Research Customer Experience CTO 106

People-First Product Leadership

JANUARY 22, 2024

” In a 2018 study at the University of Pennsylvania , Professor Damon Centola conducted experiments with online communities to determine the threshold for cultural change. Yes, some fall under the ‘practice what I write about’ scenario. Build in buffer time.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. We power voice, video, messaging, contact center, and the cloud across any device, anywhere in the world.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Business of Software Conference

MAY 29, 2019

In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. But they decided they wanted to come together to promote a message of peace and love and hope. Alison Coward, Founder, Bracket.

Weak Development Team 45

Weak Development Team Workshop Research Software User Testing 45

Business of Software Conference

JULY 29, 2019

We’ve grouped them into 6 categories, for you to browse easily: Leadership. 1 – Leadership. In this talk from BoS USA 2018 Peldi shared another honest update about his worries in Balsamiq’s milestone 10th year. That’s the message Nilan opens his talk from BoS Europe 2018 with. Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Intercom, Inc.

MAY 8, 2019

Source: HubSpot Research, State of Inbound 2018. With the advent of word of mouth marketing, she along with the HubSpot leadership team is steering the company to do things differently. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Revulytics

DECEMBER 12, 2019

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market).

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

UX Planet

DECEMBER 19, 2023

It was already long gone when I added it to my list of UX fails back in 2018. There was no need for a mutual chat thread which creates the awkwardness of seeing the two new acquaintances off to their own two-way thread, or individually messaging each, creating a minor prisoner’s dilemma of conversation initiation. ᴠᴇʀᴅɪᴄᴛ ᔕTu¶iD ?

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Usersnap

JUNE 30, 2022

As he said in 2018, “Someday if I can have a smart device and with just one click I can talk with you, can see you—that [is] my daydream.” You could even adjust marketing messages based on in-product behavior to highlight values and features that correlate with a higher probability of a prospect becoming a customer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Business of Software Conference

AUGUST 30, 2019

Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. So although it says positioning on the schedule this is going to be about messaging. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Dear Strategy

SEPTEMBER 3, 2018

To put things in context, I usually get this question from people who work inside large companies; usually around the time that they’ve been asked to prepare formal strategy presentations to their executive or leadership teams. DOWNLOAD FRAMEWORK.

Startups 45

Startups Strategy Framework Download 45

Intercom, Inc.

MAY 16, 2019

Multi-step pointer messages in a Product Tour. Is this just a new simple message type, or are we going to do something much more sophisticated? But then when we reviewed the proposal with leadership, we actually got pushback. It’s the end of 2018, there’s clear confidence that the customers want this and value it.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. Digital Lumens began promoting a “value beyond lighting” message, but the sales team was comprised of experienced lighting experts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. So some more time has passed and the team started getting the message. Very little drama.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Bain Public

MAY 21, 2018

We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Business of Software Conference

JUNE 20, 2019

If you ask the leadership what they’re supposed to do like I don’t know go in there and come up with some cool stuff. But actually a lot of leadership don’t care about what’s happening in an innovation lab. Inside the mini Silicon Valley are post-it notes and canvasses and foosball tables.

Research Software 45

Research Software Startups Customer Experience Data Visualization 45

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. I think there’s still a lot of people trying to control the brand and control the message. You go and make a decision.”

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

UX Studio

JUNE 30, 2023

These insights allow them to develop strategies and messages that meet their audience’s needs during the user journey. Olga Martynenko, an award-winning design director and UI/UX expert founded it in 2018. They start every project by determining the specific goals the client’s website will support.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Business of Software Conference

MARCH 11, 2020

You know that was fun times and so by the time I sort of Drift to fast forward I was obsessed about some trends that were happening; one of them was messaging. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. That’s the difference. Thank you sir.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 8, 2018

— Alan Cooper (@MrAlanCooper) May 4, 2018. “We’re having yet another existential crisis about who we are and what we do” Meanwhile, in company leadership meetings everywhere, this is what’s going on. — Mark Littlewood back from #BoS2018 (@MarkLittlewood) May 21, 2018.

Analytic Tools 220

Analytic Tools Research Software User Testing Data Visualization 220

Business of Software Conference

FEBRUARY 10, 2020

And when you think about not just my dad being an immigrant but also being born in the 50s what was some of the messages that were told to be with our born in the 50s and 60s because it’s very different than what’s told to us today as millennials. This is something that my first leadership coach was like you suck.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Mind the Product

AUGUST 1, 2019

Pendo’s recent State of Product Leadership survey found that 77% of product teams are evaluated based on the number of features they ship. Back to our messaging app example. Product teams should rely on senior product leadership—not competitors— to guide vision. Product Teams are Being Judged by the Wrong Numbers.

Reporting Tools 152

Reporting Tools Data Visualization Customer Experience Customer Feedback 152

Intercom, Inc.

MARCH 8, 2018

The last 12 of those have been in leadership positions. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling. When I joined Sprinklr, I made it very clear to the leadership team that I had this business, it was very much a side hustle, and I’d be doing it evenings and weekends.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. So of course we need management here.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Gainsight

AUGUST 19, 2020

When I joined the company in 2018, I knew how important it was for everyone to be thinking about customer experience. I brought in regional operations leadership to get laser-focused on how we were cultivating and expanding with revenue within each book of business and region. . We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

Intercom, Inc.

JANUARY 25, 2023

In 2018, he started building what would become Gainsight PX , a product experience management software to help companies better understand usage data so they can message their users at the right place and at the right time. Messaging your existing customers through email is going to be very problematic. Mickey: Yeah, absolutely.

Analytic Tools 118

Analytic Tools Customer Experience B2B User Testing 118

Intercom, Inc.

NOVEMBER 12, 2018

The last thing you want is to create a team of robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. Choose wisely and ensure they have the systems, strategies and leadership in place to be successful.

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Thinking things through.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JULY 26, 2016

Talks from BoS USA 2018. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Talks from BoS Europe 2018. Scott Farquhar: Leadership in Crisis – When Stuff Gets Real. Unsubscribe anytime. We will never sell your email address. BoS Playlists. JTBD Overview.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

JULY 12, 2018

Patrick Collison (@patrickc) July 10, 2018. One of my big takeaways – having gone through Google and then Twitter – is to really give the leadership team the benefit of the doubt. He got excited about it being one of the first books that Stripe would launch as an imprint. The first Stripe Press book: [link]. (It

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Andrew Chen

NOVEMBER 1, 2018

My continuing leadership in the field. As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). One user messages/follows/mentions another, and they draw them back. As a result, it’s split into three sections: About me and my superpower. Let’s get started!

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

JANUARY 23, 2020

Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. This was made by the Junto Institute of entrepreneurial leadership. Many of us have tens of thousands if not hundreds of thousands of messages. At superhuman we care deeply about joy.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Business of Software Conference

JULY 2, 2019

Another problem is you’re hiring for a design leadership position and you expect the person to design leadership to be hands on too. This shows to me that you don’t really understand design leadership and you’re not ready for it. She said space defines a culture. This book is absolutely wonderful.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Intercom, Inc.

MAY 21, 2020

I have some beef with Elon Musk about it” But in August of 2018, we released this thing called Resolution Bot, which basically allows you as a support team to take some of your most commonly asked questions and create boilerplate responses. Last year, we had a big message for our front-line managers, and that was “People, not projects.”

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221