Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

MAY 16, 2019

Multi-step pointer messages in a Product Tour. Is this just a new simple message type, or are we going to do something much more sophisticated? But then when we reviewed the proposal with leadership, we actually got pushback. There are two primary use cases you should think about. A whole new product?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Usersnap

JUNE 30, 2022

In the world of modern technology, problems and their solutions are popping up faster than it takes you to do a Google search. As he said in 2018, “Someday if I can have a smart device and with just one click I can talk with you, can see you—that [is] my daydream.” Dynamic Leadership Qualities 7. Dynamic Leadership Qualities.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. I think there’s still a lot of people trying to control the brand and control the message. Your customers define your brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. So some more time has passed and the team started getting the message. They were not review quarterlies.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

FEBRUARY 10, 2020

And he came to the US, studied computer engineering, had this career through all the kind of older school tech companies (IBM and MCI, AT&T things like that). And so the idea was to actually build technology that can empower that like I said at a big scale. This is something that my first leadership coach was like you suck.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Intercom, Inc.

MARCH 8, 2018

The last 12 of those have been in leadership positions. After about two and a half years there I joined Sprinklr , a social media management technology company, and was there for three years as a divisional vice president. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. So of course we need management here.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Thinking things through.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Andrew Chen

NOVEMBER 1, 2018

My continuing leadership in the field. While there were people thinking about user acquisition and ad tech, and some early consumer teams (like Eric Ries’s IMVU) thinking about cohort curves to mention retention, it hadn’t been centralized into a team that could execute against it. Let’s get started! It wasn’t a thing.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143