Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. You go and make a decision.”

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. So some more time has passed and the team started getting the message. Very little drama.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JUNE 20, 2019

If you ask the leadership what they’re supposed to do like I don’t know go in there and come up with some cool stuff. But actually a lot of leadership don’t care about what’s happening in an innovation lab. Inside the mini Silicon Valley are post-it notes and canvasses and foosball tables.

Research Software 45

Research Software Startups Customer Experience Data Visualization 45

Business of Software Conference

MARCH 11, 2020

You know that was fun times and so by the time I sort of Drift to fast forward I was obsessed about some trends that were happening; one of them was messaging. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. So I think in this phase you have to build a brand.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Mind the Product

AUGUST 1, 2019

Pendo’s recent State of Product Leadership survey found that 77% of product teams are evaluated based on the number of features they ship. Back to our messaging app example. In the enterprise, where my company operates, a technology brand that haphazardly rolls out new features needs to be mindful of the learning curve for end users.

Reporting Tools 150

Reporting Tools Data Visualization Customer Experience Customer Feedback 150

Intercom, Inc.

OCTOBER 8, 2018

— Alan Cooper (@MrAlanCooper) May 4, 2018. “We’re having yet another existential crisis about who we are and what we do” Meanwhile, in company leadership meetings everywhere, this is what’s going on. — Mark Littlewood back from #BoS2018 (@MarkLittlewood) May 21, 2018.

Analytic Tools 220

Analytic Tools Research Software User Testing Data Visualization 220

Intercom, Inc.

MARCH 8, 2018

The last 12 of those have been in leadership positions. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling. When I joined Sprinklr, I made it very clear to the leadership team that I had this business, it was very much a side hustle, and I’d be doing it evenings and weekends.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Intercom, Inc.

JANUARY 25, 2023

In 2018, he started building what would become Gainsight PX , a product experience management software to help companies better understand usage data so they can message their users at the right place and at the right time. Messaging your existing customers through email is going to be very problematic.

Analytic Tools 118

Analytic Tools Customer Experience B2B User Testing 118

Intercom, Inc.

NOVEMBER 12, 2018

The last thing you want is to create a team of robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. Choose wisely and ensure they have the systems, strategies and leadership in place to be successful. Defining your customer support level.

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Thinking things through.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JANUARY 23, 2020

Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. This was made by the Junto Institute of entrepreneurial leadership. Many of us have tens of thousands if not hundreds of thousands of messages. At superhuman we care deeply about joy.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Business of Software Conference

JULY 2, 2019

A very large taxi company, a very large sports brand, AirBnB as well as lots and lots of other businesses. Another problem is you’re hiring for a design leadership position and you expect the person to design leadership to be hands on too. Actually the most significant part of our business is the B2B. Unsubscribe anytime.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. We were trying to use big media platforms, right?

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249