Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. We killed the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. The Next Chapter of Intercom. On Marketing.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Bain Public

SEPTEMBER 19, 2020

When Watchmojo’s finance staff members wanted to support freelancer payment processes, they had to manually input hundreds of invoice details directly into Xero. The finance team immediately saw a one day per week productivity increase. By 2019, WatchMojo upgraded to Xero OAuth 2.0, A Message From The CFO. "As

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Gainsight

OCTOBER 1, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. After you start amassing customers, your Finance department will likely suggest that you think about the services you’re trying to optimally provide. Listen to the full recording here.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Finance 40

Userpilot

MAY 5, 2021

Behavior-responsive messaging. Let’s take a look at the most important features Pendo suite has to offer for user onboarding workflow creation: Walkthroughs and targeted messaging. And it generally delivers a solid selection of key onboarding features (walkthroughs, segmentation, checklists, contextual messaging, etc.)

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Gainsight

OCTOBER 3, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Connect with your Finance team and partner together to find a way to stay competitive without breaking the bank. Does a straw have one hole or two? Why doesn’t Tarzan have a beard? How do I compensate my CSMs?

Customer Experience 40

Customer Experience User Testing Webinar Management 40

Alchemer Mobile

MARCH 18, 2021

And we’ll also be posting a blog post soon to share some of the summaries from the webinar, so we can always answer questions there as well. You can reach us here or message us on social media @Apptentive. So I’ll let the team decide who the winners are there, and they will message you. But yeah it happened in St.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MARCH 29, 2024

You can use viral messaging, for example, to force customers to pay attention to your brand and ignore other brands. Step 1: Define your value proposition : To create a successful brand activation strategy, you first need to understand the value your product brings to the table and then create messaging that aligns with it.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105