Intercom, Inc.

OCTOBER 25, 2021

We’re extremely excited to connect with the tech community – in person – at Web Summit in Lisbon from November 1st to 4th. This year’s event will be especially significant, as thousands of people from across the industry gather in person after so long in remote-working isolation. Apply for a mentorship meeting here.

Customer Communications 198

Customer Communications Startups Events Customer Experience 198

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success. As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. Congratulations to all the winners and honorees.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. All of which are examples of how live streaming can and should take center stage in any modern customer engagement strategy.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 62

Data Visualization Reporting Tools Analytic Tools Research Software 62

Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

Artificial Inteligence 90

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 90