Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. We have accelerated through many years of progress as if we’re living in a time-lapse – and now more than ever before, forging strong, personal relationships with your customers online is the key to survival and growth.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S. How is AI used in marketing?

Data Visualization 103

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 103

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. The immediacy and relevancy of in-app communication means that it’s a powerful tool for your product marketing department.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Userpilot’s self-service knowledge base.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. It’s Mark Littlewood, from Business of Software. And I was a software developer before.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. In June 2021, Google confirmed that it will no longer track individuals online via cookies. Let’s discuss what first-party data is, how Intercom thrives on it, and how to leverage it to support smarter customer engagement.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217