Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. We have accelerated through many years of progress as if we’re living in a time-lapse – and now more than ever before, forging strong, personal relationships with your customers online is the key to survival and growth.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. from healthcare to financial services, to every industry in between. We did this fully remote?—?in Lessons Learned.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Innovatemap

SEPTEMBER 1, 2021

According to Fundz , the mean Series A funding round in 2021 so far is around $22.3 That means resources need to be allocated to keeping the product working seamlessly for existing customers while improvements and enhancements are simultaneously being made. Since we began working together, Authenticx has secured Series A funding.

Customer Communications 52

Customer Communications Customer Experience Healthcare Finance 52