Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

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Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

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Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

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Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. It’s gonna save everyone’s time.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 14, 2022

If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. How to achieve high customer retention rates, and. With a high CRR, you have more money to spend on customer acquisition.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. NPS scores are a standardized metric for measuring user satisfaction. Best NPS feedback software in 2021. But what is the best NPS feedback software for this task?

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Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

JUNE 18, 2021

What does NPS metric mean? Here are the basics of collecting customer feedback using the Net Promoter Score (NPS). What does the NPS metric stand for? How is the NPS metric measured? How to interpret the NPS metric ? What is a good NPS metric? What is a bad NPS metric? How is the NPS metric measured?

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Onboarding KPIs Feedback Software Customer Feedback User Testing 52

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

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Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

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Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. Let’s dive in!

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Research Software Feedback Software Analytic Tools Product Research 98

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

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Customer Experience Feedback Software Onboarding KPIs Analytic Tools 105

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

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Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

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Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. A few months later… June 30, 2021, our SaaS churn rate was back at 6.12%. This time, I needed to take it very seriously. The aimed benchmark was 3%.

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Feedback Software Analytic Tools Research Software User Testing 52

Gainsight

JANUARY 12, 2021

In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe , Marissa Barcza. . Her team manages nine B2B products across 4,500 accounts in the Americas. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce.

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Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

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Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? In this article, we share some proven strategies to help you keep your users engaged! Engaged customers are the driving force of a SaaS business. They trigger product-led growth and help SaaS businesses achieve new milestones.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. What is Customer Engagement Software?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 16, 2022

If you have ever wondered how to measure the success of your product then you might have heard about product benchmarking before. This is a method of measuring the performance of a product against other similar company’s products. This is a great way to see if your product has growth potential. Let’s dive deep in.

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Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

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Userpilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Funnel charts A funnel chart is useful in business contexts for tracking how visitors or users flow through a pipeline. Onboarding funnel analysis in Userpilot. Analyzing deal pipelines. The stacked bar chart.

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Userpilot

JUNE 24, 2022

How can NPS analysis help you improve customer experience and ultimately achieve customer success? The Net Promoter Score (NPS) is a measure of user sentiment and loyalty. It tells you how likely users are to recommend your product to others. Send customer feedback on survey responses and close the loop.

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Data Visualization Feedback Software Analytic Tools Research Software 52

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

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Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

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Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 19, 2021

“How can I increase my customer retention?”. Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. What is customer retention?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

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Customer Experience Feedback Software Analytic Tools User Testing 98

Mixpanel

MARCH 22, 2024

billion globally in 2021, and it’s projected to reach $22.9 As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage. Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions.

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Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. It also looks at different PLG models, how to implement them, and important metrics to track. What is product-led growth?

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Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. It’s called product-led growth. The key is helping users realize the ongoing value of a product as quickly as possible.

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Analytic Tools Research Software Feedback Software Onboarding KPIs 98