Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 15, 2021

Justin Butlion's four-step framework illustrates the feature adoption funnel that outlines how users adopt a feature, and it consists of Exposed, Activated, Used, and Used Again. Product active usage metrics you can track: feature usage, stickiness, customer engagement score. Get a Userpilot demo and get started!

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

APRIL 14, 2022

Customer retention rate is the percentage of loyal customers who repeatedly purchase from you. The retention rate is an important indicator of good business health and customer satisfaction. With a high CRR, you have more money to spend on customer acquisition. It indicates that your users are active and engaged.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

FEBRUARY 4, 2023

Efforts that wow your customers tend to have a large ROI since they can optimize your conversion rate and generate revenue. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Users are fast to form opinions on brands and slow to change them.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

MAY 17, 2021

Customer Journey KPIs to track: conversion rates and velocity metrics. Acquisition stage KPIs to track: CAC, Free Trial signups , or Demos booked. Adoption stage KPIs to track: Active User, DAU to MAU ratio , Feature Adoption Rate. OKR examples: Objective: Increase revenue by 15% by the end of 2021. Probably not.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

JUNE 2, 2022

B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. NPS surveys , along with segmentation, allow you to analyze user sentiment and convert detractors to promoters. B2B SaaS involves businesses that provide cloud-based software solutions to other businesses. Customer churn rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 9, 2021

A good customer experience management process will proactively reach out to users making sure their journey is frictionless. With net promoter score surveys you can proactively identify and address problems before your customers churn due to poor experience. What is Customer Experience (CX)?

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Gainsight

JANUARY 12, 2021

And due to your customer’s aspirational natures, you are trying to help them reach their goals? Our customers want to sell online then capture and maintain consumer attention. One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. Moment” : when an accountant is shown a demo of the app by the project manager and thinks “nice, this will ensure the team stays on budget.” Alternatively: “Aha!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

AUGUST 24, 2021

In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). TL;DR: Use self-service customer support to capitalize on the 81% of users who try to solve their own software issues before reaching out for help. how to get started.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 24, 2022

Based on the responses, the users are divided into 3 groups: promoters (score = 9-10), passives (score = 7-8), and detractors (score = 6 or lower). According to the NICE Satmetrix 2021 benchmark, the average NPS for the SaaS industry is 41. NPS is used by 55% of SaaS businesses to measure customer satisfaction and loyalty.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2021

A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. Common product analytics software features. What are product analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 19, 2021

The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can! When to focus on customer retention? Source: Mailchimp.com.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

JANUARY 28, 2022

Customer experience optimization — sometimes referred to as CXO or EXO — describes a process where you optimize your customer experience throughout all customer touchpoints and interactions. Analyzing customer data can play a big role in optimizing customer experiences as well. Customer satisfaction score.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Mixpanel

MARCH 22, 2024

We’ve seen more neo-banking, trading, and eWallet apps find their place in the average user’s smartphone, and it’s also common to have multiple companies in the peer lending, micro loans, and ledger book spaces vying to be the winner of their respective domains. billion globally in 2021, and it’s projected to reach $22.9

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40