Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 105

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 105

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This leads to an increased customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

SEPTEMBER 20, 2021

But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. It’s called product-led growth. The key is helping users realize the ongoing value of a product as quickly as possible.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

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User Testing Product Research Research Software Data Visualization 59

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? In this article, we share some proven strategies to help you keep your users engaged! Engaged customers are the driving force of a SaaS business. They trigger product-led growth and help SaaS businesses achieve new milestones.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Choose Pendo if you need mobile app onboarding.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 19, 2021

“How can I increase my customer retention?”. Said every product manager and product marketing manager currently working in SaaS ever ??????! The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. How do you measure customer retention? "What

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

MAY 29, 2025

Heres a rundown of the key distinctions and why they matter: Screen size: Desktops allow you to display multiple panels and features on one screen without overwhelming the user. Users will choose a mobile experience whenever possible, but they wont settle for a clunky one. Heres an example from Duolingos onboarding flow.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 16, 2022

If you have ever wondered how to measure the success of your product then you might have heard about product benchmarking before. This is a method of measuring the performance of a product against other similar company’s products. This is a great way to see if your product has growth potential. Let’s dive deep in.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience Product Research 98

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Intercom, Inc.

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Enhanced customer satisfaction (58%).

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Weak Development Team Reporting Tools Research Software Feedback Software 130

Userpilot

JULY 18, 2022

Customer loyalty analytics uses data to find actionable insights into user behavior to see how loyal your users are to your business. While customer loyalty can cause higher retention, retention analytics involves measuring certain metrics to understand how satisfied existing customers are.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. It also looks at different PLG models, how to implement them, and important metrics to track. What is product-led growth?

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Userpilot

APRIL 14, 2022

The retention rate is an important indicator of good business health and customer satisfaction. With a high CRR, you have more money to spend on customer acquisition. The average customer retention rate differs from one industry to another. It indicates that your users are active and engaged.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JANUARY 28, 2022

As a SaaS owner or product marketer, you definitely know that success is highly dependent on good customer experience optimization. After all, customer success is directly tied to customer lifetime value and feature adoption which makes it even more important to keep the customer’s experience positive.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. What is Customer Engagement Software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 21, 2021

NPS scores are a standardized metric for measuring user satisfaction. Satisfaction is measured by asking the users how likely they would be to recommend your product/service to a friend on a 0-10 scale. Best NPS feedback software in 2021. How is NPS calculated with NPS feedback software?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

JUNE 18, 2021

What does NPS metric mean? Here are the basics of collecting customer feedback using the Net Promoter Score (NPS). What does the NPS metric stand for? How is the NPS metric measured? How to interpret the NPS metric ? What is a good NPS metric? What is a bad NPS metric? How is the NPS metric measured?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Feedback User Testing 52

Userpilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A practical example of a funnel chart usage In this example, a funnel chart displays an onboarding or signup process. Onboarding funnel analysis in Userpilot. Its use cases include: Comparing products or categories.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. Source: Product Talk.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Userpilot

JUNE 15, 2022

Net Revenue Retention (NRR) gives you the percentage of the revenue that you can retain from existing customers within a particular time frame. Net Revenue Retention is a key metric as it helps you determine the financial performance of your company. Now let’s check the SaaS industry benchmarks as of 2021.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 24, 2022

The Net Promoter Score (NPS) is a measure of user sentiment and loyalty. It tells you how likely users are to recommend your product to others. By analyzing NPS data, you will be able to determine how engaging and profitable your product is. Additionally, it helps you learn about your customers on a deeper level.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Gainsight

JANUARY 12, 2021

Her team manages nine B2B products across 4,500 accounts in the Americas. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce. As a result, the customers we work with tend to be aspirational, a self-service, scrappy group. Nick: Makes sense.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Mixpanel

MARCH 22, 2024

billion globally in 2021, and it’s projected to reach $22.9 As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage. Modern fintech users demand more flexible journeys, with a survey finding that 71% of them now prefer multi-channel interactions.

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. A few months later… June 30, 2021, our SaaS churn rate was back at 6.12%. What is churn and why it’s a vital metric for product managers. The aimed benchmark was 3%.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Intercom, Inc.

AUGUST 26, 2020

For companies with thousands of customers, it’s the antidote to 72-hour turnaround times, unending ticket backlogs, and burnt out agents. This not only reduces the number of conversations that ever reach our support team, it delights our customers too – by giving them the information they need at the exact moment they need it.

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