Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Win back more time for your team with these 4 proactive messages. It improves long-term success metrics like customer retention and satisfaction.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Intercom, Inc.

APRIL 7, 2021

The result is the Customer Support Quality Benchmark Report 2021. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. By the end of 2021, 80% of support teams will have QA procedures in place”. How the support landscape is changing.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Modus Create

FEBRUARY 1, 2022

You will find answers to questions such as: Why do we need logging frameworks like Log4j? An attacker who can control log messages or log message parameters can execute arbitrary code loaded from LDAP servers when message lookup substitution is enabled.” Such was the case in the late 2020 Solar Winds compromise. .

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound. Inbound and Outbound Success Stories.

Research Software 70

Research Software User Testing Outbound Marketing 70