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The SaaS Marketing Playbook for Exceptional Growth in 2021

Userpilot

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound. Inbound and Outbound Success Stories. Content Marketing.

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code!

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

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What is proactive support?

Intercom, Inc.

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Win back more time for your team with these 4 proactive messages. It improves long-term success metrics like customer retention and satisfaction.

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Emotion AI: How Far Can It Go?

The Product Coalition

Instead of a face-to-face conversation, we send chat messages or schedule a video call. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. In 2021, the automotive industry in the United States alone generated revenue of $1,53 trillion.

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

The result is the Customer Support Quality Benchmark Report 2021. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. By the end of 2021, 80% of support teams will have QA procedures in place”. How the support landscape is changing.

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In These Uncertain Times…

Business of Software Conference

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. The words lose their effect and often seem to stand in stark and hollow contrast to the marketing message or sales pitch that follow.